IMPORTANT Q&A:

Q1: Why doesn't the shredder work after plugging in?

A1: Please make sure you assemble the head and basket in correct directions. The front of the shredder head should be aligned with the protruding side of the trash can.

A1.1: Overheating, this design with 2 minutes continuous run time with 60 minutes cool down after use. Please allow the shredder to cool for at least 60 mins , otherwise it will not work properly.

A1.2: Paper jams can also be one of the reasons for not working. Please use the FWD and REV function to clean up the cutter scraps and the shredding work can be done again.

Q2: The strip-cut shredder is jammed. What should I do?

A2:Please switch to FWD mode and shred the jammed paper compulsorily. If there are too many paper scraps in the feed slot, slide to FWD mode for a few seconds and then to REV mode for a few seconds to clear it.

Q3: Why is the number of sheets that can be shredded lower than the maximum number of sheets described?

A3: Please check if the paper is damp, contains plastic or too thick, if so, please let the paper dry before shredding, or remove the plastic part, or reduce shredding sheets per pass. To extend the lifetime of the paper shredder, please don't shred more than 8 sheets in one time.

Q4: The shredder is broken, but the return window is closed. What should I do?

A4: bonsaii provides a one-year service. No matter whether the return window is closed or not, we will provide you with the best solution.